Terms and Conditions
1. Acceptance of Terms
By accessing or using Synchronyze ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use the Service.
2. About Synchronyze
Synchronyze is a Software-as-a-Service platform providing job, crew, quote and cost management tools for civil maintenance and project contractors. The Service is intended for business use by contractors and their staff.
3. Eligibility
You must:
- Be at least 18 years old.
- Have authority to enter into this agreement on behalf of your organisation.
- Comply with all applicable laws.
4. Account Registration
You agree to provide accurate and complete information during registration, including through our onboarding form, and keep it updated. You are responsible for the accuracy of that information, including your ABN, address and contact details, which print on your quotes. You are responsible for maintaining the confidentiality of your login credentials.
5. Use of Service
You agree to:
- Use the Service only for lawful purposes.
- Not upload or transmit harmful code, unauthorised data, or infringe intellectual property rights.
- Ensure any personal information you put into the Service, including the names, mobile numbers and emails of your staff, clients and customers, is information you are allowed to give us, and comply with applicable privacy laws (including the Privacy Act 1988 and the Notifiable Data Breaches scheme).
- Not put passwords, bank details or ID numbers in the onboarding form or in files you attach.
6. Information You Give Us Through the Onboarding Form
When you tick the box on the onboarding form, you confirm that you are authorised to give us the information and to sign your business up, and that you may give us the names, mobile numbers and email addresses of the people you list, including your staff.
We use the information you give us through the form only to set up and run your Synchronyze account and to give you support. We do not sell it. We do not use it for marketing. We share it only with the service providers we need to run the service, as set out in our Privacy Policy.
We treat it as confidential. You can ask us to delete it at any time. If you do not become a customer, we delete it after 90 days.
7. Fees and Payment
Fees are agreed separately, in writing, before the onboarding form is sent to you. Nothing in the form or these Terms sets or changes a fee.
8. Intellectual Property
All intellectual property in the Service remains with Synchronyze. You receive a non-exclusive, non-transferable licence to use the Service for your internal business purposes.
9. Service Availability
We do not guarantee uninterrupted access. Scheduled maintenance and unforeseen outages may occur.
10. Limitation of Liability
To the maximum extent permitted by law:
- Synchronyze is not liable for indirect or consequential loss.
- Liability is capped at the fees paid in the preceding 12 months. Consumer guarantees under Australian Consumer Law apply and cannot be excluded.
11. Termination
We may suspend or terminate your account for breach of these Terms. You may terminate by providing 30 days' written notice. Upon termination, you may request data export within 14 days.
12. Privacy
Our Privacy Policy explains how we collect, use, and protect your data. By using the Service, you consent to our data practices.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia. Disputes will be resolved in the courts of Victoria.
14. Changes to Terms
We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance. We will put the new version on our website with a new date, and tell you by email.
15. Contact
Synchronyze Pty Ltd, ACN 703 009 009, ABN 36 703 009 009
General and privacy requests: hello@synchronyze.com.au
Support: support@synchronyze.com.au
Website: synchronyze.com.au
Copyright © 2026 Synchronyze Pty Ltd - All Rights Reserved.